Accessibility Statement

Summit Crest Mortgage, LLC is committed to ensuring digital accessibility for people with disabilities. We continually improve the user experience for everyone and apply relevant accessibility standards to ensure our website is usable by the widest possible audience.

Our Commitment

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible to people with disabilities, including those with visual, auditory, motor, cognitive, language, and neurological disabilities.

Our commitment to accessibility reflects our broader commitment to equal opportunity and non-discrimination in all aspects of our business, in compliance with the Americans with Disabilities Act (ADA), Section 508 of the Rehabilitation Act, and applicable state laws.

Conformance Status

We believe this website is substantially conformant with WCAG 2.1 Level AA. We continually evaluate and improve our website, and we acknowledge that some content or features may not yet fully meet all accessibility standards. We are actively working to identify and remediate any gaps.

Ongoing Accessibility Efforts

Our ongoing efforts to improve accessibility include:

• Regular automated and manual accessibility audits of our web pages
• User testing with individuals who use assistive technology
• Training our web development team on accessible design and coding practices
• Including accessibility requirements in our design and development processes
• Reviewing third-party tools and plugins for accessibility compliance before integration
• Maintaining sufficient color contrast ratios throughout the site
• Providing text alternatives for non-text content
• Ensuring all interactive elements are keyboard-navigable

Technical Specifications

Our website is built using semantic HTML5 and follows accessibility best practices including:

• ARIA (Accessible Rich Internet Applications) labels and landmarks where appropriate
• Logical heading structure (H1–H6) for screen reader navigation
• Descriptive alt text for all informative images
• Skip-to-content links at the top of each page
• Visible focus indicators for keyboard navigation
• Form fields with associated labels and descriptive error messages
• Sufficient color contrast ratios meeting WCAG 2.1 AA minimum requirements
• Responsive design that supports text resizing up to 200% without loss of functionality

Supported Assistive Technologies

We test our website with common assistive technologies to ensure compatibility. Our site is designed to work with:

• Screen readers: NVDA (Windows), JAWS (Windows), VoiceOver (macOS/iOS), TalkBack (Android)
• Voice control: Dragon NaturallySpeaking, Apple Voice Control
• Keyboard-only navigation using standard browser keyboard shortcuts
• Screen magnification software: ZoomText, Windows Magnifier, macOS Zoom
• Browser zoom: All major browsers at 200% magnification
• High contrast modes: Windows High Contrast Mode and browser-level high contrast settings

Known Limitations

While we strive for full WCAG 2.1 AA conformance, we are aware of the following areas where we are actively working on improvements:

• Some older PDF documents (such as certain disclosure forms) may not be fully accessible. We are working to provide accessible HTML versions of these documents.
• Third-party embedded tools (such as certain calculator widgets) may have accessibility limitations beyond our direct control. We work with our vendors to prioritize accessibility improvements.
• Some complex data tables may lack full header association markup. We are addressing these on a rolling basis.

If you encounter an accessibility issue not listed here, please let us know so we can prioritize a fix.

Requesting Accessible Formats & Accommodations

If you need information from our website in an alternative accessible format — such as large print, audio, or plain-text versions — or if you need a reasonable accommodation to access our mortgage services, please contact us and we will do our best to assist you promptly and at no charge.

We are committed to ensuring that our mortgage application process is accessible to all applicants. Alternative means of applying for a loan, requesting a rate quote, or obtaining loan disclosures are available upon request.

Reporting Accessibility Issues

We welcome your feedback on the accessibility of our website. If you experience any accessibility barriers, please contact our team:

• Email: [email protected]
• Phone: (512) 555-0142
• Mail: Summit Crest Mortgage, LLC, Attention: Accessibility, 600 Congress Ave, Suite 1400, Austin, TX 78701

We try to respond to accessibility feedback within 2 business days. When contacting us, please describe the specific issue you encountered, the web page URL, and the assistive technology you are using, so we can replicate and resolve the issue as efficiently as possible.

Formal Complaints

If you are not satisfied with our response to an accessibility complaint, you may contact the U.S. Department of Justice Civil Rights Division or the U.S. Department of Housing and Urban Development (HUD) Office of Fair Housing and Equal Opportunity.